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Your business is important to us, and we believe this FAQ should have the answers to most questions.
DELIVERY SCHEDULE
- We usually despatch within the two days following your order, ie a Friday order may not go out until Tuesday, and then you need to allow a little time for delivery. Typical delivery times - UK 3-5 working days.
Europe 7-10 working days. USA & Rest of World 10-14 working days.
Do please remember that we have no control over the postal systems around the world, and if you do not receive your package in a timely fashion we know from experience that the postal service do not always leave a card, and you should check in person (not by phone) with your local sorting office (usually not the same as your local post office) and any other place that the package could be held for you. Our packaging and labelling is very clear and of good quality and "missing" packets are routinely returned to us by the post office marked "uncollected". Do check and allow a little time before becoming too concerned.
CANCELLATION OF ORDERS
- As a fast despatch discount seller we process all customers orders in an automated system and we are unable to seperate orders out from this system for cancellation. Whilst this may be frustrating we believe it allows us to give the high quality fast service customers demand of us. If you wish, you may return your order for a refund. Further details on returns are given below.
AVAILABILITY & CONDITION
- The availability of items are as shown on the website you were browsing and buying through. Sometimes goods do sell out on other sites and we update our data as quickly as possible to reflect this. In the event of stock being unavailable you will very quickly receive a full refund to your account and confirmation of this by email. With regard to condition of goods this is as shown on the website you were browsing and buying through.
In the unlikely event that you do have a problem please get in touch as we will be very happy to resolve it for you as quickly as we can.
RETURNS
- We want you to be happy. Very happy. If you don't like the item when it arrives, just let us know, and arrange to send it back within seven days, unread or unopened in the case of sealed CDs & DVDs. We'll cheerfully refund your purchase price. Just remember to pack as well as we do.
QUERIES
- If you have an enquiry not covered above do please write to us, with the word "query" in the subject line of your email.
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